Store Manager - Luxury Retail - Newlands, Cape Town

Introduction

Our client is a luxury retail brand seeking an experienced Store Manager to take ownership of the day-to-day operations, team performance and sales growth of their Newlands store. The ideal candidate will be a commercially minded leader who can deliver exceptional customer service while growing the store’s customer base and revenue.

Duties & Responsibilities

• Manage the daily operations, opening/closing, security, housekeeping and overall standards of the store.

• Lead, motivate, coach and manage the retail team, including rosters, performance and training.

• Drive daily, weekly and monthly sales performance and ensure targets are actively managed.

• Deliver a high-end, personalised customer experience and build strong client relationships.

• Manage customer follow-ups, complaints and service issues professionally.

• Oversee stock control, receiving, stock counts, replenishment and loss prevention.

• Manage cash handling, daily reporting, reconciliations, administration and store expenses.

• Identify opportunities to increase store traffic, sales, referrals and repeat business.

• Build relationships with hotels, concierges, tour operators, tour guides and relevant local businesses.

• Support and coordinate store events, launches and customer activities.

• Provide the owner with relevant sales, customer and operational feedback and reports.

Desired Experience & Qualification

• Minimum 5 years' retail management experience , with responsibility for a store, team and sales performance.

• Experience in premium or luxury retail is strongly preferred.  High-standard hospitality or design-led retail experience may also be considered.

• Proven experience of improving sales performance through team leadership, customer development and disciplined follow-up.

• Experience with rosters, performance management, recruitment, training and difficult staff conversations.

• Sound stock, cash, administrative and reporting controls

• Confidence using retail systems, sales reports and Microsoft Excel.

• Strong commercial awareness, networking and business development ability.

• An interest in art, design, craftsmanship and luxury retail would be advantageous.

• Excellent spoken and written English.  Additional languages may be useful in a tourism-facing environment.

• Own reliable transport and a valid driver's licence to visit local partners when required by the final operating model.

Package & Remuneration

R25k - R35k pm, depending on experience