Regional Operations Coordinator
Maziv · Pietermaritzburg, KwaZulu-Natal
Stop applying one at a time.
JobAlertsZA auto-applies to South African jobs like this one for you, overnight. Upload your CV once — we do the applying.
Start free — we apply for you →KEY RESPONSIBILITIES
- Ticket management and preventative maintenance
- Effective and efficient resource allocation
- Outage management
- Administration
- Communicate and provide regular feedback to the client.
- Effectively communicate department expectations to team members and contractors in a timely and clear fashion
- Monitor teams and delegate tasks accordingly
- Identify and manage department dependencies
- Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved.
- Identify potential crises, devise contingency plans
Requirements
SKILLS & KNOWLEDGE
- Problem solving skills
- Analytical skills
- Co-ordination skills
- Interpersonal skills
- Liaison skills
- Negotiation skills
- Decision making skills
- Customer service
QUALIFICATION & EXPERIENCE
- Grade 12 or equivalent qualification
- Certificate or diploma in business administration will be advantageous
- At least 3 years in call centre or customer relations environment
- MS Office