Receptionist (Remote)

Introduction

Remote (South Africa) | Supporting an International Company

Friday – Tuesday, 05:00 – 13:00 SAST | Full-Time

R22 000 per month

Unlock the flexibility of working from home while gaining high-value exposure with a leading international healthcare team.

As a Remote Receptionist in the dental field, you will own the end-to-end frontline patient experience, serving as the central point of contact for daily inbound communications, scheduling, and clinical workflow coordination. This role requires an operational professional capable of managing practitioner schedules and executing precise administrative tasks in a fast-paced environment. You will bridge patient care and daily practice operations with seamless efficiency. We are looking for a bubbly, confident professional who delivers exceptional client care. ​​​​​​​

What You'll Do

• Frontline Communication: Professionally answer incoming VoIP/cloud calls with a clear, and a warm tone. Manage voicemails, inquiries, and client follow-ups promptly.

• Appointment & Calendar Management: Coordinate practitioner schedules, optimize appointment slots, send patient reminders, and seamlessly resolve last-minute calendar changes.

• Patient Intake & Administration: Maintain accurate digital patient records, update practice management systems, and manage intake documentation and general reporting.

• Clinical Workflow & Triage: Leverage healthcare terminology to screen inquiries, follow procedure-specific duration guidelines, and provide accurate pre-appointment instructions.

• Escalation & Confidentiality: Protect sensitive patient data while effectively triaging complex or urgent clinical queries to the appropriate internal teams. ​​​​​​​

What You Bring

• Experience & Certifications: 2+ years of administrative or receptionist experience, with prior remote work experience preferred.

• Core Technical/Specialized Skills: Proficiency with practice management software, VoIP systems, digital scheduling tools, and Microsoft Office.

• Background & Domain Expertise: Strong background in customer-centric roles—preference for experience in boutique, artisan, or high-touch service industries (dental/medical experience is a plus, but not required).

• Technical Translation / Delivery: Exceptional memory, strong multitasking capabilities, and excellent task prioritization skills.

• Working Style: Highly organized, calm under pressure, and capable of managing confidential patient interactions with full discretion.

• Trainability: Fast learner with a strong attitude toward acquiring new skills (minimal training required).

Remote Work Requirements

• Hardware: Reliable personal laptop or desktop capable of running all role-required software.

• Connectivity: High-speed, stable internet connection with a backup plan for power or connectivity outages.

• Workspace: A dedicated, quiet, and professional home-office environment.

• Mindset: High self-discipline, excellent time management, and a strong track record of thriving in an autonomous remote setup.

Connecting the extraordinary talent of South Africa with businesses around the world.