Deputy Director: Performance Improvement, Business Processes and Governance Compliance

REQUIREMENTS

• An appropriate NQF level 7 qualifications / Degree in Risk Management / Governance and Compliance / Operational Management/Quality Management or relevant equivalent qualification as recognised by the South African Qualifications Authority.
• A minimum of three 3 years' experience at Assistant Director/Middle Management level in a Governance and Compliance environment. Training certificate in Business Process Management or related training.
• Skills / Competencies and Knowledge: Job knowledge, Quality of Work, Initiative, Planning and Execution, Communication, Teamwork, Reliability, Service Delivery Innovation, Governance and Compliance, Policy Coordination, Business Process Analysis and Mapping, Quality Management/Assurance, Stakeholder Engagement, Benchmarking, Research.

DUTIES

• The purpose of the post is to coordinate, facilitate and monitor the delivery of governance frameworks and performance improvement initiatives. The successful candidate will facilitate the review and implementation of governance frameworks and assess the governance structure to embed sound governance in the Department.
• Establish and coordinate governance and compliance committee GCC activities and provide operational and secretariat services to the committee. Coordinate processes and advise functional areas on developing and maintaining policies. Business Processes and Standard Operating Procedures SOPs in line with approved guidelines and a risk-based approach.
• Maintain a comprehensive, up-to-date database of policy, SOP, and business process blueprints and registers to ensure consistency, accuracy, and accessibility, and to monitor compliance. Identify and advise on processes that could be reengineered, in collaboration with the business units and IT, to improve operational effectiveness.
• Facilitate the establishment of quality standards for programme delivery to ensure outcomes meet defined standards. Manage the development of governance terms of reference and charters and monitor their effective rollout and adoption across the Department.
• Assist in interfacing with oversight structures through effective processing of their recommendation. Assist with enterprise project management administrative activities where required. Contributing to key result areas such as project management, managing financial resources, driving change and operational excellence and managing compliance.